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From compliance to real operational value
How to Verify the Effectiveness of Corrective Actions
Introduction One of the most common questions I ask during internal audits is surprisingly simple: “How do you know your…
Read moreWhen Documentation Doesn\’t Match Reality – One of the Most Common Problems I See During Audits
Introduction One of the most common observations I make during internal audits has very little to do with missing procedures…
Read moreThe Process Approach – Why It Still Matters
Introduction One of the fundamental concepts of ISO 9001 is the process approach. It has been part of the standard…
Read moreEnvironmental Aspects in ISO 14001 – Practical Tips for Better Evaluations
Introduction Environmental aspects are often described as the foundation of an Environmental Management System (EMS), and for good reasons. Before…
Read moreWhen the Root Cause Is \”The Employee Didn\’t Care\” – Is It Really the Root Cause?
Sooner or later, almost every manager encounters the same frustrating situation. An employee ignores a procedure. A required inspection is…
Read moreProficiency Testing – What It Really Tells You About Your Laboratory
For many laboratories, proficiency testing (PT) is a routine part of maintaining accreditation. A PT sample arrives, testing is completed,…
Read moreEmergency Preparedness in ISO 14001 – Moving Beyond Documentation
Most organizations have emergency procedures. There is usually a spill response procedure, an evacuation plan, emergency contact information, and perhaps…
Read moreHazard Identification vs Risk Assessment – Understanding the Difference
One of the most common misunderstandings I encounter during internal audits is the assumption that hazard identification and risk assessment…
Read moreLeadership – Setting the Tone for an Effective Quality Management System
A quality management system is often associated with documented procedures, internal audits, corrective actions, and management reviews. While these elements…
Read moreTop 5 Internal Audit Findings I See Across Different Organizations (and How to Prevent Them)
Internal audits are one of the most valuable tools within any management system. They provide organizations with an opportunity to…
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